Help Center
Frequently Asked Questions
Everything you need to know about Beauty by Ash.
đī¸ Orders & Shopping
Browse our online shop, add your desired products to the cart, and proceed to checkout. Fill in your delivery details and you'll be connected with us on WhatsApp to finalise your order and payment.
Yes, contact us as soon as possible via WhatsApp after placing your order. If the order hasn't been dispatched yet, we can make changes or cancel it.
We currently accept bank transfers and mobile money. Payment is coordinated securely via WhatsApp after checkout.
đ¸ Skincare & Consultation
Yes! Our skin consultation is absolutely free â no purchase required. Fill out our consultation form or message us on WhatsApp and our skincare specialist will guide you.
We specialise in acne, dark spots, dry skin, oily skin, and sensitive skin. We carry brightening, lightening, and whitening products suitable for women, men, and children.
Yes, we stock gentle, mild skincare specifically formulated for children. Always check product labels and feel free to consult with us for personalised child-safe recommendations.
Absolutely! Many of our products are unisex and we have specific recommendations for men's acne, oily skin, and brightening needs.
đĻ Delivery & Shipping
Delivery times vary by location. Local areas typically receive same-day or next-day delivery. Nationwide delivery usually takes 2â5 business days. Contact us on WhatsApp for a precise estimate.
Yes, we deliver across Nigeria. Shipping fees may vary based on your location.
Once your order is dispatched, we will send you tracking information via WhatsApp.
âŠī¸ Returns & Refunds
We accept returns for damaged, faulty, or incorrectly sent items. Contact us within 24 hours of receiving your order via WhatsApp with photos as evidence.
Refunds are processed within 3â5 business days after we receive and inspect the returned item.
â Product Authenticity
Yes! Every product sold by Beauty by Ash is 100% authentic, sourced directly from reputable, certified brands. We never stock counterfeit products.
All products are freshly stocked. We check expiry dates regularly. If you ever receive a product close to or past expiry, contact us immediately for a replacement.
Still have questions?
We're always here to help. Chat with us on WhatsApp for instant support.
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