Returns & Refunds
We want you to be 100% satisfied. Here's how returns and refunds work.
Our Promise: If you receive a damaged, faulty, or incorrect item, we will replace it or issue a full refund — no questions asked.
Eligible for Return
- Item received is damaged or broken
- Item received is different from what was ordered
- Item is defective or not working as described
- Item expired before the stated date
Not Eligible for Return
- Change of mind after purchase
- Product opened and partially used (unless defective)
- Items not in original condition or packaging
- Returns requested more than 7 days after delivery
How to Return an Item
Contact Us
Message us on WhatsApp within 24–48 hours of receiving your order.
Provide Evidence
Send clear photos of the damaged/incorrect item and your order details.
We Review
Our team will review your request within 24 hours and confirm the return.
Return the Item
You will be given instructions on how to return the product.
Refund/Replacement
Once we receive and inspect the item, your refund or replacement will be processed within 3–5 business days.
Refund Methods
Approved refunds will be processed to your original payment method (bank account). Refunds typically take 3–5 business days to reflect.
Need to Return Something?
Contact us immediately on WhatsApp and we'll sort it out for you.
Start Return Process